Chapter 2 On-site Service

Please refer to the Appendix 3: Map of Functional Areas of China Import and Export Fair Complex for the locations of service spots described herein.

Item 1 On-site Service

The Service Center for Exhibitors of the International Pavilion is set up at site of Canton Fair to provide exhibitors with convenient service of application for items associated with exhibition stands. The Centre has several project teams such as Service Consultation, Custom-built Verification, At-site Service, Standard Stand Setting-up, and Transportation.

Location of Service SpotI: 3rd Floor of Trading Building, No.117, Liuhua Road, Guangzhou

Service Content: Custom-built Verification, Application for Modification of Standard Stand

Time: 8:30-17:30, 15 February -9 April

Service and Complaint Tel: 0086-20-26080380

Location of Service Spot II: East side of North Door, Hall 5.2, China Import and Export Fair Complex

Service Time: 10-12 April 8:30-17:00

13 April 8:30-20:00

14 April 8:30-12:00

15-20 April 9:00-18:00

20 April Open for the whole night until the conclusion of Stand Dismantling

Service and Complaint Tel.:0086-20-89130080

Services:

1. Drawing Verification of Custom-built Stand

(1) Application deadline: 30 March

(2) Please refer to Stipulations of Construction Management for Custom-built Stands in Chapter 3 herein.

Reminders:

(1) The Drawings Verification Team is responsible for providing contractors of custom-built stands with consultation service and drawings submission service, verifying drawings of custom-built construction, collecting constructional management fees, and issuing relevant construction certificates.

(2)Exhibitors of custom-built stands should be required to contact directly with the contractors with qualification certification of Canton Fair. The Drawings Verification Team of Canton Fair will not accept exhibitors' direct submission of drawings.

2. Procedures of Move-in Custom-built Stands

Please refer to Stipulations of Construction Management for Custom-built Stands in Chapter 3 herein for detailed procedures.

3. Modification of Standard Stand

(1) Application deadline: 10:00 a.m., 14 April.

(2) Please refer to Services and Stipulations of Standard Stand Construction in Chapter 4 herein for the application scope and relevant stipulations.

4. Rental of Stand Equipment and Flowers, Supply of Electricity

(1) Please refer to Appendix 6 and Form B5 for the specifications, charge criteria and relevant stipulations of the services.

(2) The rental of table and chair can be cancelled on the same day of its arrival at the stand. Charge for such cancellation shall be RMB 20. From the second day of the arrival of the stand equipment at the stands, no cancellation of rental will be accepted.

5. Re-input of Exhibitors' Information and Calligraphy Services

Canton Fair will make fascia boards in accordance with the exhibitors' information input in ¡°Registration System of Participation in the International Pavilion¡±. Exhibitors shall not cover or rectify the scripts on the fascia board without prior consent of Canton Fair. In case that the exhibitor is late in inputting information then requires for remedy or he may need to change the scripts on fascia board, the exhibitor shall apply to concerned department of Canton Fair for written approval and pay relevant fees.

6. Rental of Telephone

For custom-built stand, 1 telephone is equipped for the area within 4 connecting standard stands of a same company, while 2 telephones for the area of 5-10 connecting standard stands, and 3 telephones for the area of more than 10 connecting standard stands. For standard stand, with regardless of the stand modification, the number of telephones is equipped according to the number of the standard stands within the scope, and telephone is installed in the stand of the smallest sequence number. The telephone service is provided as a package including in-exhibition call, local call and domestic call. Please refer to Form B4 for the specifications, charge criteria and relevant stipulations for additional services.

7. Application for Wide-Band Connection

Please refer to Form B3 for the specifications, charge criteria and relevant stipulations for such services.

8. Application for Overtime Work

Stipulations on the overtime work during the period of Stand Construction and Dismantling:

(1) With the Construction Certificate, contractors of custom-built stands can apply for Stand Construction Vehicle Pass and Stand Construction Badge usable on the date of 9 April, as well as for the overtime work of the very night. It is permitted to move in the materials used for setting up custom-built stands between 19:00 to 24:00 on 9 April, however advance construction shall not be allowed on that day.

(2) During the period of Stand Construction, exhibitors or contractors of custom-built stands can furnish to the Drawings Verification Team of the Canton Fair written applications for overtime work prior to 16:00 on the same day. The overtime work will not be permitted without prior consent of the Service Centre. From 10-12 April, overtime work is permitted until 22:00. On 13 April, the Complex will open until 24:00.

Reminders:

(1) All materials for stand setting up and all exhibits shall be moved out of the exhibition halls prior to 23:00, 21 April, 2008. Stand construction materials and exhibits to be returned shall be delivered to supervised locations nominated by the customs.

(2) No application for postponing Stand Dismantling after 23:00, 21 April shall be accepted by Canton Fair who will reserve the right to claim from the exhibitors for any damages or losses caused by such delay.

9. Payment

Only RMB in cash or payment by credit card shall be accepted in the Service Center for Exhibitors of International Pavilion.

Stipulations of Service

1. Parts of the services may not be provided due to insufficient stocks, the lack of resources or demand overtops the warning limit.

2. The services available shall be fulfilled within two hours after full payment has been made by the exhibitor (except for the peak hours on 13 April and 14 April).

3. During the busy hours on 13 April and 14 April, it may take longer time to fulfill the required services. The exhibitors are therefore advised to wait patiently and try to avoid applying at peak hours.

4. Exhibitors dissatisfied with the on-site service could lodge a complaint by dialing the service and complaint numbers.

5. Deadline for applying for the aforesaid services will be 20 April 2008, except for those whose application deadlines have been specified.

Services of Stand Dismantling: Refund of Deposit

After returning the rented equipment or clearing the stand, the exhibitors should submit the deposit bills to the concerned staff of Canton Fair for confirmation in signature.

1. Distribution box: Electricians assigned and authorized by the Canton Fair will dismantle the distribution boxes and sign on the deposit bills held by exhibitors or contractors of custom-built stands for confirmation. Should exhibitors have any inquiries, please contact the Service Center for Exhibitors of the International Pavilion.

2. Deposit for stand clearance: Exhibitors or contractors of custom-built stands should notify the Service Center in the International Pavilion upon the completion of stand clearance. Canton Fair will accordingly assign relevant staff to inspect the cleared stands and confirm the accomplished work by signing on the deposit bills. Only if the relevant staff signs on the deposit bill, can the exhibitor or contractor apply for the refund of deposit for stand clearance.

With the deposit bills confirmed and signed by the authorized persons, the exhibitors or contractors of custom-built stands could be refunded the deposit at the Service Center for Exhibitors of the International Pavilion from 18:00 April 20 to 23:00 April 21. Failing in execution of such procedures in the specified service time, the exhibitors and contractors could contact the Service Center for Exhibitors of the International Pavilion and withdraw the deposit as per their instructions.

Item 2 Exhibit Transportation, Storage and Portage

Canton Fair will recommend Air Sea Transport Inc., Cosco-logistics (Guangzhou), Baltrans International Cargo Ltd. Guangzhou branch and Trans-link International Forwarding (Shanghai) Ltd., Guangzhou branch to be the transporter to take charge of exhibit transportation, storage, customs clearance, inspection and quarantine, and portage of the exhibits of the International Pavilion. The exhibitor can ask for detailed Transportation Service Guide from the four transporters directly or visit www.cantonfair.org.cn.

On-site Service Spot: East side of North Gate of Hall 5.2, China Import and Export Fair Complex

On-site Service Time: April 9-21

On-site Service Tel.:0086-20-89129260, 89131168, 89129445, 89129472

Please refer to Services and Stipulations of Exhibit Transportation for detailed information stipulated in Chapter 5 herein.

Item 3 E-Commerce Service

E-Commerce Centre is located at Pearl River Promenade. Please refer to Appendix 7 for the services, charge criteria and relevant stipulations.

Item 4 Complaints for IPRs and Trade Disputes

A Reception Station of Complaints and Settlements for IPRs and Trade Disputes has been set up by Canton Fair in the exhibition venue.

Service Spot: Atrium on the first floor between hall 6 and 8

Service Time: April 15-20 9:00-18:00

Service Tel.: 0086-20-89131212

Scope of Complaints:

(1) Trade disputes and contract performance issues for contracts signed in this Fair (including issues of product quality).

(2) Complaints about IPRs infringement in this Fair

(3) Other complaints about services in this session of the Fair (excluding the complaints of on-site service and use of stands violating relative regulations)

Item 5 Property Loss Registration and Claim of Lost Articles

Service Department: Security Section of the Security Office of Canton Fair:

Service spot: Office 05, 1st floor, Hall 3, China Import and Export Fair Complex

Service Time: April 15-20 9:00-18:00

Service Tel.: 0086-20-89122047£¬89122048

Service Scope:

(1) Registration of the exhibitors' property (including personal properties such as laptops, mobile phones and the like, and exhibit samples) lost inside the exhibition venue and the claim of lost articles.

(2) Loss registration and claim of Exhibitor Badges.

Reminders:

(1) Exhibitors should take good care of their Exhibitor Badges, personal properties and exhibit samples.

(2) Computer locks will be free offered to exhibitors in the exhibition halls. Exhibitors with laptops should apply for such locks from the security persons in the hall.

Item 6 Foreign Exchange Service

Bank of China and China Construction Bank will offer foreign exchange service in the exhibition halls.

Service Spot: Bank of China: Counter 5-6, Pearl River Promenade, Exhibition Hall 3

China Construction Bank: Counter 1, Pearl River Promenade, Exhibition Hall 4

Service Time: April 8-20 9:00-18:00

Reminders:

To facilitate the foreign exchange process, the aforesaid two banks have set up ATMs capable of foreign exchange service in the functional service area of the exhibition. Exhibitors are advised to use ATMs so as to save time.

Item 7 Catering Service

There are catering service spots inside the exhibition halls to serve food of various kinds such as Chinese food, Western-style food, Muslin food and fast food (McDonalds). Please refer to the Complex Plan of Functional Areas (Pazhou) for details.

Reminders:

(1) Food providers in Canton Fair are all subject to strict inspection and approval of Guangzhou Sanitation and Quarantine Department of People's Republic of China. Would the exhibitors rest assured that the food served by those providers are safe.

(2) To protect their own health, exhibitors are not advised to buy food from any catering suppliers outside of the exhibition halls or to bring that food into the halls. Exhibitors shall be responsible for all consequences arising therefrom.

Item 8 Business Travel and Ticket Service

Canton Fair International Travel Agency Co. (Ltd.) shall be able to arrange business travels and offer tickets booking service for exhibitors.

Service Spot and Tel:

Business Travel: Counter 2, Pearl River Promenade, Exhibition Hall 2

Tel: 0086-20-89130205£¬89130207

Ticket Booking: Counter 1-2, Pearl River Promenade, Exhibition Hall 3

Tel: 0086-20-89130099

Counter 1, Pearl River Promenade, Exhibition Hall 6

Tel: 0086-20-89130076

Service Time: April 15-20 9:00-18:00

Service Scope:

(1) Ticket booking for international air;

(2) Ticket booking for Guangzhou-Kowloon Through Train;

(3) Arranging business travels in China.

Item 9 Translator & Interpreter Service

Canton Fair provides exhibitors with the service of hiring translators and interpreters with different languages mainly including English, Japanese, French and Arabic. In case that translators and interpreters of other languages are required, the Canton Fair will make arrangements for the exhibitors with efforts.

Service Spot: 2nd floor, Western Buyers' Registration Office

Service Time: April 11-20 9:00-18:00

Service Tel.: 0086-20-89120096£¬89120097

Charge Criteria:

English interpreter: RMB 400-500 Yuan each person per day of 9 hours (including 1 hour for lunch).

Japanese, French, Russian, Spanish, Italian or Arabic interpreter: RMB 500-650 Yuan each person per day of 9 hours (including 1 hour for lunch).

Reminders:

Should he be in need of this service, the exhibitor shall be required to apply in advance by filling in Form B6 and submitting it to the Fair prior to by March 30. On-site submission would probably lead to issues such as lacking of qualified interpreters or that they may be unable to arrive in due time.

Item 10 Medical Treatment

Service Spot: Counter 5, Hall 4, Comprehensive Service Area, Pearl River Promenade

Service Time: April 10-20

Service Tel.: 0086-20-89130120